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Downloading and installing the cloud agent

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Before you can protect your computers with Symantec Endpoint Protection Small Business Edition (SEP SBE) cloud, you must download the agent and install it onto the computers you want to protect.

For Windows computers continue reading this topic. For Mac computers, see See Getting started with unmanaged Mac

The agent delivers services to your computers and communicates with the management console in your account. You must install the agent on every computer you want to protect. Make sure that your computers meet the system requirements and Internet access requirements.

See System requirements

See Internet access requirements

Administrator rights are necessary to install the agent. This requirement poses no difficulty for organizations where users are administrators on their local computer. When an organization's security policy prohibits local admin rights for computer users, systems management tools like Altiris can be used to push out the agents.

By default, new agents are automatically confirmed into your account. If your Account Administrator disabled Auto-confirm new agents in your organization's settings, new agents must be confirmed before they become active.

All antivirus products or firewall products must be removed from your computers before you install Symantec Endpoint Protection.

If you are running Windows Vista, User Account Control allows only your computer administrator to install a program that runs for every user account. Even if you have disabled User Account Control, administrative rights are required to install the Agent.

When you upgrade a protected computer from Windows XP to Windows Vista you must remove the Agent and restart the computer. When the computer restarts you can begin the upgrade to Windows Vista.

Three deployment options are available to install agents on to your computers:

  • The standard download and install.

  • Download and build a portable install package.

  • Email invitations to install.

These different methods can be used to fulfill the needs of varying circumstances.

Standard Install

This installation method downloads a small installer that manages the full installation of the agent. It requires:

  • A user logon for your SEP SBE cloud account

  • Your physical presence at the computer or a remote connection to it

Redistributable installer package

Enables a network administrator to push out agents to the computers requiring protection. It provides a silent install of the agent and the services that are selected for use in the package.

The redistributable package can also be configured for deployment using Microsoft Active Directory.

An Administrator can revoke the invitation, if necessary.

Email invitation

Enables you to send email invitations to download the agent to computer users in your organization:

  • Up to 50 email addresses that are separated by semicolons can be submitted

  • Invitation contains a URL valid for 30 days unless withdrawn by the administrator

  • Allows a computer user to perform the installation themselves without administrator intervention

To prepare to download the agent

  1. In Internet Explorer, navigate to Tools > Internet Options > Advanced.

  2. On the Advanced tab, scroll down to Security.

  3. Verify Do not save encrypted pages to disk is unchecked and click OK.

To install the agent onto an individual computer

  1. In SEP SBE Management Console, click Computers.

  2. In the Computers page, click Add Computers.

  3. If you want to add the new computer to a group other than the default group, select that group from the groups drop-down.

  4. Under Download Windows Installer, click Install Now.

    Depending on your browser, the file is automatically downloaded or you may be asked to run or save the file.

  5. When the SymantecExtractor.exe file download is complete, run the file.

  6. The Installer opens.

    You may configure your Proxy Settings or change the destination folder if required. Configuring proxy is only necessary when these settings are required for Internet access.

  7. Click Install.

  8. When the success screen appears, click Finish.

To use the redistributable installer package for silent installation

  1. In SEP SBE Management Console, click Computers.

  2. In the Computers page, click Add Computers.

  3. If you want to add the new computer to a group other than the default group, select that group from the Choose Your Group drop-down.

  4. In the Download Windows Installer > Download a Redistributable Package section, click Download.

    Depending on your browser, the file is automatically downloaded or you may be asked to run or save the file.

  5. When the SymantecPackageCreator.exe file download is complete, run the file.

  6. When the Package Creator dialog box opens, click edit to identify where to save the redistributable package.

  7. In the Advanced section, click edit next to Operating Systems to choose the Windows versions that you want your package to support.

  8. In the Advanced section, click edit next to Proxy Settings to enter your organization's proxy settings for use by the Package Creator. This step is optional and only necessary when these settings are required for Internet access. Click Save.

  9. If you intend to deploy using Active Directory, check Create Active Directory Group Policy deployment in the Advanced section.

    See Installing the cloud agent using Active Directory

  10. Click Begin.

  11. When the download is complete, click Finish.

  12. The selected files are downloaded and then the package is created. Browse to the location where SymRedistributable.exe and package files are saved. You may want to copy the redistributable installer package to a directory of your choice.

    This command-line application can be used to perform a silent install at user logon or in other network push processes. The following parameters can be passed to the application:

    Usage: SymRedistributable.exe [options]

    Command

    Description

    -silent

    Orders silent operation.

    -force

    Replaces existing SEP SBE 12.1.x product. Requires -silent to be present.

    -refresh

    Reinstalls only if the installed files are outdated compared to the files in the redistributable. The computer automatically restarts during the process. Requires - silent to be present.

    -refreshall

    Reinstalls regardless of the installed version. The computer automatically restarts during the process. Requires - silent to be present.

    -rebootinstall

    Restarts the computer automatically following a successful installation if one is required. Requires - silent to be present.

    -rebootwarn

    Displays a message to the logged-on user that after a successful installation the computer restarts in 5 mins. Requires - silent to be present.

    Requires - silent to be present.

    -installpath <path>

    Specifies install path as: "c:\path\to\install\to". Requires -silent to be present.

    The -installpath parameter defaults to %programfiles%

    -proxyhost <host>

    Specifies the HTTP proxy IP address or the host name. Requires -silent and -proxyport to be present.

    -proxyport <port>

    Specifies the HTTP proxy network port number. Requires -silent and -proxyhost to be present.

    -proxytype [HTTP|SOCKS]

    Specifies the HTTP proxy or SOCKS proxy type; the default proxy type is HTTP. Requires -silent and -proxyhost to be present.

    -proxyauthuser <user>

    Specifies the proxy authentication user. Requires -silent and -proxyhost to be present.

    -proxyauthpassword <password>

    Specifies the proxy authentication password. Requires -silent and -proxyhost to be present.

    -help, -h, -?

    Prints help menu to screen.

To send email invitations to download the agent

  1. In SEP SBE Management Console, click Computers.

  2. In the Computers page, click Add Computers.

  3. If you want to add the new computer to a group other than the default group, select that group from the Choose Your Group drop-down.

  4. In the Download Windows Installer section, enter up to 50 user email addresses in the Send Download Invites text box. The specified users receive invitations with a download link to the agent.

    Multiple email addresses must be delimited with a semicolon.

    Click Send Email Invites.

    Your users receive an email saying that you have invited them to download and install the agent onto their computer. It provides a link enabling them to download the agent without a logon account to your organization's SEP SBE cloud account.

    See Sending users a procedure explaining their download invitations