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SEP SBE cloud-managed online Help
SEP SBE cloud frequently asked questions

Discovering cloud managed endpoint security

Online Help

Symantec Endpoint Security Small Business Edition (SEP SBE) cloud uses a modular architecture to deliver only the services that you require. The components include:

  • Management console enables the administrator to add computers, manage security settings, groups, policies, and reports.

  • Management infrastructure allows the delivery of security policies, updated protection levels, alerts, and messages to the agents

  • Agent delivers services to a selected endpoint (laptop, desktop, or file server). It communicates information about system health, threats, and security policies with the management console. The agent receives protection updates by the management infrastructure.

    Agent defends customer computer systems against a myriad of risks and threats.

The online Help system opens to a topic that is relevant to your location within the management console. Once open, the search engine suggests help topics and the procedures that may be useful to you.

Table: Topics common to all services

Management console

Installing and managing Agents

See System requirements

See Internet access requirements

See Activating your new Symantec Endpoint Protection Small Business Edition cloud serial numbers

See Performing actions on multiple computers

See Moving computers

See Creating alerts

See Submitting support tickets to Symantec

See Downloading and installing the cloud agent

See Deploying Symantec Endpoint Protection Small Business Edition using Active Directory

See Sending users a procedure explaining their download invitations

See Using the local agent's proxy settings

Table: Service related topics

Endpoint Protection

Local Update Service

See Removing existing antivirus and firewall products

See Configuring Smart Firewall

See Configuring Firewall Rules

See Using Program Control

See Scanning computers remotely

See About the Local Update Service

See Deciding if the Local Update Service can work for you

See Choosing local update hosts

See Configuring a local update host

See Managing a local update host

Table: Other resources

FAQ and PDFs

Video Help

See Symantec Endpoint Protection Small Business Edition cloud frequently asked questions

Getting Started Guide

Administrator's Guide

See Symantec Endpoint Protection Small Business Edition videos

SEP SBE cloud provides a number of resources to provide assistance to users.

See Getting help with Symantec Endpoint Protection Small Business Edition cloud